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FAQ

Q: Why should I buy from custom-personalized-poker-chips.com?
A: Here are a few reasons:

We are the manufacturer - you don't need to deal with middlemen
no set-up fees
full color, photo-quality graphics
low minimum order of only 50 personalized poker chips
fast order processing
proofs emailed to you
largest personalized poker chip center available

Order samples from us and from other companies and see and feel the difference yourself.

Click these links to skip to the Answer you need:

Placing an Order
Guarantee/Returns
Methods of Payment
Shipping
Delivery Time
Sales Tax
Q: Will you show me what the poker chip looks like before you begin production?
Q: How are the poker chips personalized?
Q: How many poker chips should I buy?
Q: How many different colors should I get?
Q: What is a typical color assortment?
Q: Should I put denominations on my poker chips?
Q: Does it cost more if I send you my own graphic as opposed to using one of your stock designs?
Q: Are the poker chips customized on both sides?
Q: Does it cost more to use multiple images?
Q: What image formats are acceptable?
Q: What image can I use?
Q: Do you charge set up fees?
Q: Do you charge design fees?
Q: Can I customize the edges of the poker chip?
Q: How sturdy are the poker chips?
Q: What size are the personalized poker chips?
Q: What size are the personalized centers of the poker chips?
Q: What is the poker chip made of?
Q: Will you keep my design on file for when I want to order more of the same poker chip?
Q: Can I get poker chips personalized a different way that I don't see on your website?
Q: Do you sell poker tables and other supplies?

Placing an Order
To place an order on our website, please use our secure on-line shopping cart and enter your payment information on the secure PayPal servers. This is more secure for you since custom-personalized-poker-chips.com never has access to your credit card or bank account information.

If you have questions regarding any of our products, you can 24 hours a day, 7 days a week, and we will answer all your questions in a timely manner.

You will receive Order Confirmation emails from us and from PayPal within 24 hours of your checkout at PayPal and usually immediately. If you do not receive these emails, please contact us and let us know.

Guarantee/Returns
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. If there is a manufacturing defect on your customized poker chips, we will replace them for you. We are not responsible for misspelled personalization. Please check your shopping cart for accuracy before submitting your order.

Some monitors display colors differently, the pink poker chips look almost neon pink on some monitors, they are actually a more muted and we think prettier pink color. Returns will not be accepted based on the color not being the same as the color in the pictures. If you are unsure about the colors, please order samples by clicking here.

Methods of Payment
We accept all major credit cards and checking accounts through PayPal.

Shipping
Custom Personalized Poker Chips uses UPS Ground or USPS Priority Mail for most shipping. Shipping charges are calculated automatically in the shopping cart according to the following table: (all amounts are in US Dollars) See below for other countries.

 Purchase Amount   USA Shipping Cost 
Up to $10.00 $3.95
$10.01 to $20.00 $5.95
$20.01 to $50.00 $7.95
$50.01 - $100.00 $9.95
$100.01 - $175.00 $10.95
$175.01 - $200.00 $12.95
$200.01 - $300.00 $13.95
$300.01 - $400.00 $18.95
$400.01 - $500.00 $20.95
$500.01 - $600.00 $27.95
$600.01 - $800.00 $37.95
$800.01 and over please email us or add the items to your
online shopping cart to see the shipping price

We also ship to the UK, Canada, Australia and some European Countries. You can see the shipping price in your online shopping cart before you enter any payment information. We are able to ship to most European countries, please contact us and confirm shipping to your country before placing an order. If you are in a country not listed above, please contact us about shipping availability and we will see what we can do for you. Please check with your Country regarding customs and import duties, fees, taxes, etc. as we have no control over whether or not these are charged to you.

Rush Order is available for small orders (less than 500 poker chips or 200 key chains) and adds $39.95 to the above prices and we will ship your order out within 2 to 3 business days (5 to 7 business days for poker chip key chains).

Delivery Time
Most orders ship within 10 to 14 business days from when you approve your proof. Orders of keychains take 2 to 3 weeks and orders of 500 or more poker chips may take 14 - 17 days. Production time is also detailed on the checkout page and if there is a discrepancy, the checkout page is correct.

Shipping time is then another 2 to 6 days depending on your location in the USA. Overseas shipping takes up to 3 weeks. Personalized poker chips are shipped from Texas. If you require a rush order, please choose the rush shipping option.

Sales Tax
Sales tax will only be added to orders that are shipped within the state of Texas. All other states are tax-exempt.

Q: Will you show me what the poker chip looks like before you begin production?
A: Absolutely. In fact, we require your approval of the proof before we begin printing. We will email you a .jpg proof of your design and if you want to change the design, tell us how you want it changed and we'll make the changes and email you another proof. We'll continue emailing you proofs until you're satisfied that you're getting what you want. Once satisfied, just reply to the email with your approval and production will begin promptly.

Q: How are the poker chips personalized?
A: Unlike most other custom poker chips which feature only a one-color foil stamp, these personalized poker chips feature FULL-COLOR photo-quality graphics printed using professional quality laser printers, and a special, commercial-grade waterproof polyester label (not paper) that is specifically designed to withstand liquids spilled on them. These labels are bright white and will stay bright white under normal conditions, they adhere to both sides of the chip, and are big enough for photos and text.

The center of these chips can look like just about anything you wish - photos, drawings, denominations, artistic text, combinations of photos and text, whatever you desire! Either email us your design or use one of our designs and add your text.

Q: How many poker chips should I buy?
A1: For Wedding and party favors if you are setting them out loose, you will want at least 2 times as many personalized poker chips as guests. You can also put one or more into organza bags to make sure everyone gets a poker chip wedding favor.
A2: For home games, the number of chips you need depends on the number of players you expect. Usually 100 chips per player is a good starting point. Remember, we keep your design in our files for easy reordering.

Q: How many different colors should I get?
A1: For Wedding and party favors it is completely up to you. Some people order just one color, other people order one color for the bridal party and another color for all other guests, and some people order an assortment of most or all of the colors - it is completely up to you.
A2:For home games, three or four different colors is common, but you should make sure that each chip value, however many you have, is represented by its own separate color. The most popular color representation of value, from least value to most value: grey or white - red - green - blue - black. Some people like to add purple or pink for a chip value that is far and above the next highest chip value in the game so as to make it more of a "prestige" chip. This is your game, though, so do whatever works for you.

Q: What is a typical color assortment?
A: In a typical poker game, you should usually allocate more chips for the lower value chips than the higher chip values. Grey/white is the most common color to represent the lowest chip value and black is the most common color to represent the highest chip value in sets with 4 or 5 colors.

In a typical set of 300 chips, a common mix would be 150 grey/white - 100 red or blue or green - 50 blue or green or black (depending on which color you chose for the middle denomination).

In a typical set of 500 chips, a common mix would be 200 grey/white - 150 red - 100 blue or green - 50 black.

In a typical set of 1000 chips, a common mix would be 300 grey/white - 300 red - 250 blue - 100 green - 50 black.

For a structured limit Texas Hold 'Em game, like $3-6, you should probably go with three colors. In a 500 chip set, get about 50 grey/white chips to satisfy the $1 small blind requirement, then about 300 red or green chips to represent the pre-flop/post-flop bet of $3, and then about 150 blue or black chips to represent the $6 turn and river bets. Of course, you don't have to use those color suggestions or quantities. They are only typical of today's poker games.

You can allocate chip counts and colors however it works for your game. Choose any combination of chip colors to make up your set of custom personalized poker chips.

Q: Should I put denominations on my poker chips?
A: We encourage you not to put denominations on your personalized chips. You may want to use these chips in a game with different stakes and the chips might then confuse the players. We suggest just letting the colors speak for chip value to give them more versatility.

Q: I really want denominations, how many can I use?
A: You can have up to three free denominations per 300 chip set, four free denominations per 500 chip set, five free denominations per 1000 chip set. After that, we add $10 to your total price for each extra denomination requested. There is a minimum of 50 chips per denomination.

Q: Does it cost more if I send you my own graphic as opposed to using one of your stock designs?
A: No, the price is the same. There is no set-up fee for either option. Please make sure your photo or graphic is at least 300 dpi, and please do not format it as a circle. Most of the time, it is best to just send us your graphic and let us do the formatting and text work for you.

Q: Are the poker chips customized on both sides?
A: Yes, and the two sides can be different for no extra charge.

Q: Does it cost more to use multiple images?
A: The prices shown include up to two designs per set in addition to the denominations. This means you can print a different front and back of the chips in your set.

For sets that include more than two designs (not counting denominations), please add each design to your shopping cart separately.

Q: What image formats are acceptable?
A: We prefer photoshop files, but also accept .jpg, .tiff, .bmp and .gif. Photos and images should be high resolution of at least 300 dpi and at least 300 pixels across and taken in good light with no glare.

Q: What image can I use?
A: Select from our available designs, or use your own photo or image. Remember, the better quality the image is, the better the print quality will be. Please, no pornographic or profane images or text.

Q: Do you charge set up fees?
A: No.

Q: Do you charge design fees?
A: Professional design is free for 2 rounds of changes, additional changes to your design will accrue a $40 per design fee.

Q: Can I customize the edges of the poker chip?
A: No. We only print in the center portion of the chip. The edge stripe designs shown are part of the chip. Also note that the edges are permanent since the stripes are not painted on like other company's chips.

Q: How sturdy are the poker chips?
A: Very sturdy and unbreakable. However, like most consumer products, someone with the intent of destroying the personalized poker chips will be able to do so, but if the chips are used and enjoyed for their intended purpose, they will give you countless hours of entertainment. If liquids do spill on the personalized poker chips, just dry them off and you are ready to go.

Q: What size are the personalized poker chips?
A: Each poker chip is a heavyweight 11.5 gram, casino size 40mm across (more than one and a half inches), and about 4mm thick. You can really feel a professional-quality chip in your hand, and then you can hear the quality as it splashes the pot.

Q: What size are the personalized centers of the poker chips?
A: The personalized center of the "standard" poker chips is about 1.2" across, the centers of the dice and suited chips is a little less than 1" across.

Q: What is the poker chip made of?
A: These poker chips are produced from a composite resin with a metal insert that gives them the weight and feel of a heavy casino quality chip. These are more durable than clay, which is more brittle and more fragile.

There's really no such thing as "real" clay poker chips anymore. Certainly not in use in the casinos - they break too easily and cost too much to use everyday. The "clay" poker chips you see elsewhere only have about 10% clay and are still more brittle and break easier than the poker chips that we offer. Our composite material actually looks, feels, and sounds better than old-style clay chips.

Q: Will you keep my design on file for when I want to order more of the same poker chip?
A: Yes. We'll keep your design on file for at least two years.

Q: Can I get poker chips personalized a different way that I don't see on your website?
A: Yes. If you want to do something with your chip that is not an available option on our website, contact us and we'll see what we can do. Your options are nearly limitless, it just difficult to offer all of the options on a website.

Q: Do you sell poker tables and other supplies?
A: No. We specialize in custom personalized poker chips and have added a few other high quality poker theme party favors to our product line. Most of the companies that do sell poker tables, etc. along with personalized poker chips are not the actual manufacturers of any items. We are the manufacturer of these custom personalized poker chips.

Thank you for visiting Custom Personalized Poker Chips! Let us know if there is anything else we can do for you.

     



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